Scammed $60 by @SHIGGY69 worker

[16]

Scammers Profile Link: Cracked.sh - Profile of SHIGGY69
Sales Thread: ANY PAYMENT METHOD | 10% FEE $5 MIN | FREQUENTLY AVAILABLE! | Cracked.sh
Amount or Item(s) Scammed: 60$
Screenshots of Communication: https://streamable.com/dndrnm

Additional Information:
Long story short, Shiggy owns a Discord Server for exchanges (Exchange Palace) & i haven't had problems with it before! got recommended by a friend to use it

I made a ticket to exchange my 60$ Venmo to Crypto & after i sent the money to one of his workers called Beziic he refused to give me my cash since he claims "you should had known to send from balance" and now he wants to keep all the money for himself

im not looking and won't chargeback the payment, to protect my account and for moral principles so im coming to you cio staff to help me solve this matter so i can get my money 

I understand that balance is usually preferred in methods like cashapp & i never exchanged venmo before so after he sent his info without saying nothing i assumed there was no extra requirements but to send as every payment method like for example Zelle has their own ways of dealing

i expect exchangers to tell me their TOS before hand if they got any! now he just helding my money hostage for no reason meanwhile he should at told me in the first place to send from balance instead of just putting info out there

i pretty much believe its both fault but more than anything i should had got told a clear TOS instead of just payment info to exc and i also don't find it fair that he gets to keep free 60$ for doing nothing

that would be it! waiting for your opinions

if you want to see more proof about this read general chat on Shiggy's server https://discord.gg/8x5zNGxx and you will find the same exchanger fighting with customers for hours & acting like a kid over the matter also claiming that he doesn't give a sh*t about the server and can leave whenever he wants

I blame @SHIGGY69 for hiring this type of person to exchange on his server meanwhile having a 0$ safe deposit & im pretty sure its because he's a irl friend or something related, and truly believe he should take full acountability of this 

all i ask for is to get my exchange done, if he wants to keep a 20$ fee of it its fine i guess

Crypto address for a refund:
Litecoin Adress
LVS44kfbr4A4xqsywiw3EuuBULZtaobZUG

[1]

System bot message: @SHIGGY69 (SHIGGY69) has been notified about this dispute via private messages and has 24hours to reply in this thread

 

Taking care of cracked.sh's leechers. Every day.
If you have a question regarding your leeching level, click here.

[657]

[font]Hello,

We currently have a strict policy regarding payments sent from the balance vs. those sent from the bank/card. We have NEVER, in the server's history, accepted payments via bank/card.

This is known via a big warning in the channel where you create a ticket. See here https://imgur.com/a/ZzLJTDj
The warning was re-written today, if the dispute claims that that wasn't here before here is the previous version that I saved: https://imgur.com/a/NBiPUYF

You claim that we're "just keeping the funds for ourselves" but this is not the case. Payments sent from a bank/card are held due to the high likelihood of a chargeback. Specifically with Venmo, there isn't an option to simply refund a payment, to send the money back to you, we would have to send you a separate payment. But if we did this it would still be possible for you to charge it back causing us to lose funds. This is why we cannot simply "refund" the payment. 

In your ticket history, you always let us know that your payments are from the  balance before sending, which leads me to assume you knew of the rules: https://imgur.com/a/QzjNQIK

Also, if you possibly just waited for me to get online and see the situation it possibly could of been handled differently, but I woke up to over 500 new messages.[/font]

yes i really am 6'8" stop asking




^ GAME CHEATS/VALORANT/FORTNITE/COD/SPOOFERS^
 

[16]

Hello,

We currently have a strict policy regarding payments sent from the balance vs. those sent from the bank/card. We have NEVER, in the server's history, accepted payments via bank/card.

This is known via a big warning in the channel where you create a ticket. See here https://imgur.com/a/ZzLJTDj
The warning was re-written today, if the dispute claims that that wasn't here before here is the previous version that I saved: https://imgur.com/a/NBiPUYF

You claim that we're "just keeping the funds for ourselves" but this is not the case. Payments sent from a bank/card are held due to the high likelihood of a chargeback. Specifically with Venmo, there isn't an option to simply refund a payment, to send the money back to you, we would have to send you a separate payment. But if we did this it would still be possible for you to charge it back causing us to lose funds. This is why we cannot simply "refund" the payment. 

In your ticket history, you always let us know that your payments are from the  balance before sending, which leads me to assume you knew of the rules: https://imgur.com/a/QzjNQIK

Also, if you possibly just waited for me to get online and see the situation it possibly could of been handled differently, but I woke up to over 500 new messages.

Hey! hope everyone's doing good

Regarding the first thing you claiming about never receiving bank/card payments there's a few points that i woud like to clear

1. I'm not a mind reader, there's payment methods like Zelle or Skrill wich doesn't require bal payments & i've never done a Venmo exc before through it, comparing with stating cashapp balance doens't make sense, so if your exchanger is gonna send info straight away without teling any TOS, like exchangers and yourself always do for example in the start of the ticket saying Cashapp must be send from balance etc. i expected that on the venmo exchange if there was to be any TOS or way to do the payment 

if u gonna just send info you can't expect me to take a guess of how to do it & you can't blame it on a message in the ticket creation bot. since you don't even have the bank/card thing written in the actual TOS section wich you have in the server https://ibb.co/dJtnjvCY what'youre saying its pretty much hidden and people never read that as most need quick exchanges if they was to read something would be the TOS section wich you don't have used for this important matter.

2. I got contacted by other customers claiming they've accidentally sent u paypal payments through cards by mistake and u just did the exchange without problem, so it makes no sense to me that y'all are trying to keep my 60$ for free... it's been days now & you still not taking accountability of it and hidding behind a wrong writted hidden TOS, here's some proof https://ibb.co/wFyt0kRS

3. Even if you rewritten just now the TOS because of this matter, it still doesn't let u free from the fact that I got my 60$ scammed, there's 15+ persons on your own server that agreed with me & u still just trying to clean your hands 

4. You're hiring a 0$ Deposit Fee Exchanger and endorsing to use him by having it listed, and saying that you don't refund if the exchanger scams out for more than the deposit fee is being hold doesn't help your case... or saying to use them as your own risk still is still a shit business practices as your last hired exchanger @Notions has scammed out from your server... even if u refunded the victim its all still on your fault for that kind of business behaviour. as you can see here https://ibb.co/MDc0Chz8 and https://ibb.co/3mXyDXwF

This is the type of exchanger Shiggy hires > https://ibb.co/RpYPCBbf

[657]

Right so regarding your points.

1: Its listed that all payments are required to be sent from the balance before you create a ticket. You don't need to read minds you just need to read the information right in front of you. Don't compare it to zelle or skrill which don't have balance because this is venmo, it has balance. The TOS is a general service agreement that every server will put, this is not where we post information on deals, therefore none of the information relating to deals would be found. Information on deals is on the page where you create a ticket BEFORE starting a deal.

2. Venmo is different. Venmo doesn't have an option to refund a payment like PayPal. If we were to refund you (by sending you a new payment), your bank wouldn't mark the first payment as being refunded, allowing a chargeback to still occur. If it was PayPal, then a refund wouldn't allow you to charge back, which is why it was handled differently.

3. I re-wrote the exchange information as there was multiple messages in the channel, it looks better if there is just one. You didn't get scammed. There isn't 15 people agreeing with you, there is 2 or 3 which are likely your friends.

4. Who I hire is my business. Choosing to deal with them is on you. Notions actually scammed a customer of mine, and the customer was paid out in full. If you were truly scammed, you would be paid in full. The exchanger's security deposit is there for you to get better peace of mind with who you are dealing with. However, it does not mean my single exchanger without a security deposit is untrusted, as I am covering for him.

If I am perhaps seeing this situation wrong and the administrators decide so, I will gladly refund you and apologize. But the way I see it is that our terms are clearly written for the safety of our funds.

yes i really am 6'8" stop asking




^ GAME CHEATS/VALORANT/FORTNITE/COD/SPOOFERS^
 

[16]

Right so regarding your points.

1: Its listed that all payments are required to be sent from the balance before you create a ticket. You don't need to read minds you just need to read the information right in front of you. Don't compare it to zelle or skrill which don't have balance because this is venmo, it has balance. The TOS is a general service agreement that every server will put, this is not where we post information on deals, therefore none of the information relating to deals would be found. Information on deals is on the page where you create a ticket BEFORE starting a deal.

2. Venmo is different. Venmo doesn't have an option to refund a payment like PayPal. If we were to refund you (by sending you a new payment), your bank wouldn't mark the first payment as being refunded, allowing a chargeback to still occur. If it was PayPal, then a refund wouldn't allow you to charge back, which is why it was handled differently.

3. I re-wrote the exchange information as there was multiple messages in the channel, it looks better if there is just one. You didn't get scammed. There isn't 15 people agreeing with you, there is 2 or 3 which are likely your friends.

4. Who I hire is my business. Choosing to deal with them is on you. Notions actually scammed a customer of mine, and the customer was paid out in full. If you were truly scammed, you would be paid in full. The exchanger's security deposit is there for you to get better peace of mind with who you are dealing with. However, it does not mean my single exchanger without a security deposit is untrusted, as I am covering for him.

If I am perhaps seeing this situation wrong and the administrators decide so, I will gladly refund you and apologize. But the way I see it is that our terms are clearly written for the safety of our funds.

Alright so

1. If u got a clear TOS on your server, why don't you include it in the actual TOS section so people actually can be aware of it? I've only read that section due to it, didn't knew the thing you mentioning existed because it's pretty confusing if u just gonna let it there but not in the TOS section.... aswell you always tell the terms of the exchange in every ticket

im aware you make sure to state the terms of the deal in every exchange, asking to send from balance and with screenshot proof of the payments, so if you do that everytime why your hired exchanger can't do it? do i gotta read his mind and know how to do the payment when he only releases his @ to send the money?

you should instruct them to do the same thing as u, stating the terms everytime before even sending a contact.. if u do it why your hired exchangers can't? or is it that you're literally getting anyone to exchange, meanwhile not even making them pay a depo fee.... really bad business practices

2. It doesn't matter if Venmo isn't PayPal, im not gonna chargeback & im pretty sure I can't do as this only can be done as im aware for hacks or other problems, not willingly sending to someone 
makes no sense to me that your "hired exchanger" gets to keep 60$ for free and spend it on whatever he wants meanwhile making a circus, you blame me for you exchanging channel to have +500 messages when you woke up & say that it could be handled other way but ignore the fact your exchanger started disrespecting me out of nowhere, and it's not my fault that other people got involved in it (75% of them believing im in the right side) and gave their opinions 

3. There's no 2-3 persons agreeing with me & they're not friends with me, about +12 persons stated their opinions wich I never asked for and they was persons with the Customer rank meaning they use your service often, even one of them used your exchanger the same day and went fine but agreed with me as i got scammed. (feel free to check his discord channel for proof)

4. Yeah, it's your own server and you can hire whoever you want, but if you're a exchanger with a legit bussines on this forum you can't be putting random persons or scammers to exchange just because you in the need, like happened with notions scamming out recently on your server now another problem has arrived... my problem is not truly with you as i know you're a legit exchanger but with the way of dealing & solving problems + administrating the exchanging channel in a way that isn't safe for customers (can't be safe for customers in CIO or other places, to have 0$ depo fee exchangers & random people like notions who scammed out quickly take care of his money)

And I agree that i will fully respect Staff decision, myself and +12 persons believe im on the right side and i don't deserve to loss 60$ because of bad business behaviour on your end, so will see what they think! it's the only way of solving this as im getting nowhere in asking for a solution to you or your server.

[657]

1. Our Policy on Deals Has Always Been Clear

We’ve maintained a long-standing policy that Venmo payments must be made from balance only, due to the high risk of chargebacks when payments are made from a bank/card. This rule is explicitly stated in the ticket creation channel, which must be viewed before starting a deal. This message was in place before this customer initiated the ticket, and the logs back that up:

Warning before ticket creation (current and prior version):
https://imgur.com/a/ZzLJTDj
https://imgur.com/a/NBiPUYF

While I agree that placing this policy in the broader server TOS might increase visibility, it was placed exactly where users initiate exchanges, which is where it matters most. The customer simply did not read the instructions. The TOS hosts general server information, no information based on deals is found in that channel: https://imgur.com/a/ABLowua


2. This customer had completed past exchanges through our system and had always stated whether their payments came from the balance. That behavior strongly implies an understanding of the rules — rules they now claim they were unaware of. This history is here: https://imgur.com/a/QzjNQIK

3. Refunds Are Not Possible with Venmo in This Case

Unlike PayPal, Venmo does not have a "refund" button — any attempt to send money back is a new, separate payment that does not void the original one. This exposes us to full chargeback risk. Whether the customer intends to charge back or not is irrelevant; we cannot operate based on intent when platforms do not protect us.

4. This Is Not a Scam – It’s a Safeguard

At no point was the intent to “steal” or “keep” money. The funds are being held solely due to risk policies that protect all parties, including ourselves. There is no profit motive here, just risk management. It is assumed the payment will get charged back once sent from bank/card. If staff deems a refund appropriate despite our policy, we will abide and comply. But by our long-standing rules, this is not a scam. 

5. On the Matter of My Exchanger’s Conduct

The exchanger involved may have been blunt, but his action (not releasing funds) was aligned with our risk policies.

As for the “0$ security deposit” concern: exchangers are listed based on trust and history. We’ve refunded users before if a scam occurred (as with the Notions case). But this isn't a scam — this is a user misunderstanding and bypassing clear instructions.

yes i really am 6'8" stop asking




^ GAME CHEATS/VALORANT/FORTNITE/COD/SPOOFERS^
 

[16]

1. Our Policy on Deals Has Always Been Clear

We’ve maintained a long-standing policy that Venmo payments must be made from balance only, due to the high risk of chargebacks when payments are made from a bank/card. This rule is explicitly stated in the ticket creation channel, which must be viewed before starting a deal. This message was in place before this customer initiated the ticket, and the logs back that up:

Warning before ticket creation (current and prior version):
https://imgur.com/a/ZzLJTDj
https://imgur.com/a/NBiPUYF

While I agree that placing this policy in the broader server TOS might increase visibility, it was placed exactly where users initiate exchanges, which is where it matters most. The customer simply did not read the instructions. The TOS hosts general server information, no information based on deals is found in that channel: https://imgur.com/a/ABLowua


2. This customer had completed past exchanges through our system and had always stated whether their payments came from the balance. That behavior strongly implies an understanding of the rules — rules they now claim they were unaware of. This history is here: https://imgur.com/a/QzjNQIK

3. Refunds Are Not Possible with Venmo in This Case

Unlike PayPal, Venmo does not have a "refund" button — any attempt to send money back is a new, separate payment that does not void the original one. This exposes us to full chargeback risk. Whether the customer intends to charge back or not is irrelevant; we cannot operate based on intent when platforms do not protect us.

4. This Is Not a Scam – It’s a Safeguard

At no point was the intent to “steal” or “keep” money. The funds are being held solely due to risk policies that protect all parties, including ourselves. There is no profit motive here, just risk management. It is assumed the payment will get charged back once sent from bank/card. If staff deems a refund appropriate despite our policy, we will abide and comply. But by our long-standing rules, this is not a scam. 

5. On the Matter of My Exchanger’s Conduct

The exchanger involved may have been blunt, but his action (not releasing funds) was aligned with our risk policies.

As for the “0$ security deposit” concern: exchangers are listed based on trust and history. We’ve refunded users before if a scam occurred (as with the Notions case). But this isn't a scam — this is a user misunderstanding and bypassing clear instructions.

1. I already replied to what you're claiming for, you never stated any specific policy for Venmo specifically ever, neither in your server or in tickets... so what you're saying its pretty much a lie as far as i know you never exchanged Venmo & the only person doing it is your own hired exchanger wich never stated terms... so i'd like to see proof of your statemente! :P

2. Im pretty sure i did one or two exchanges max with u, and they was all different methods PayPal or Cashapp if im not wrong, you never handled Venmo so this was all new and you can confirm it right? your exchanger doens't state terms so that's on u he sent payment info expecting me to know how to specifically do without instructions... meanwhile "having" a specific way of dealing according to y'all but it seems to hard for u or him to actually tell "bal only"? i guess that's to hard to do right 

3. Not my problem you don't have a "Refund" buttom, if you're trying to keep 60$ for free of me by a lack of your professionality in stating terms the it's on u and y'all are scamming...

is it that hard for an exchanger to tell "send from bal only"? you always do it in your exchanges so tell me why not now?

4. For all the points i stated here, i invite readers to read it all over again, this is a blatant scam and you are currently having/using money that is not yours

5. Everything in your exchanger acts lacks of professionality, having 0$ depo fee, fighting customers in general chat, disrespecting at the first problem, not stating terms & just sending contact

everything's wrong here and its on u for getting this type of people to exc, if you had venmo I'm pretty sure you would state terms like you always do with cashapp or pp

and you're saying u refund users when a scam happens like Notions, but for that to happen in the first place is because you are getting people who aren't really trusted to exchange

i bet none of your exchangers has a forum profile rep to take accountability of their actions in these cases, but you still hire them 

I feel like you're just ignoring my points and repeating the same thing all over & over again, you just can't take responsibility of your faults in this so i'd like to see staff opinion