Hello everyone. I'm writing about the latest development and updating you on the progress.
After this conversation, make a final decision and I will act on it.
After the 21st
As I wrote in my previous message, when I contacted the customer, they said they would be available on the 21st of the month.
We reached an agreement, and I told them I would add an extra week for the downtime. I also said I would refund one day's fee within the remaining day. We agreed.
Today, the customer wrote to me and said it wasn't working. When I checked, I saw that they had taken the cursor back into maintenance on the platform again. I messaged the customer saying I would give them a full refund tomorrow. So I didn't refuse the payment.
We had a strange conversation today.
I personally found @
Ping; 's decision unfair. By the way, I'm definitely not criticizing you.
I just thought it was wrong to give a full refund for one product when there's not just one service on the platform, but many, and they're all working fine right now. If it was like, refund $30, refund $40, I would have found it more understandable. But the customer is using the other features.
Let's get to today's issue. As seen in the chat logs, the customer contacted the platform owners and purchased a new membership. Also, why would they want to buy a faulty product again? This is where it gets confusing. They told me they bought the membership again for 1200 TL, which is equivalent to $28. And they said it didn't include the cursor. I've been selling this product for years. External services aren't sold separately; everything is sold together.
So, the reason for creating a complaint report here is that they want a refund because they found a way to get the platform cheaper. That's why they'll get the money from me and continue using the platform.
Now I'm asking you, @
Ping;
Why do I have to give a full refund? If they weren't satisfied with the product, would they buy it again from the developers?
Of course not.
Their only goal is to get their money back and then continue to buy and use the platform more cheaply.
I also told the customer: I'll give you a full refund if you found the method, but if you buy the subscription using your method after the refund, I'll first close your account on the platform and then create a refund report here to get the money back.
He refused this.
Furthermore, here is proof that he purchased the platform from the developer at a lower price.
https://imgur.com/a/RNtgjvA
As seen in the correspondence here, he has repurchased the product. Since it is defective and I need to return it, please consider why he is repurchasing it. The cursor is currently under maintenance within the platform, so he cannot use the cursor in his newly purchased membership either.
Why do I need to return it when there is no difference from the product I provided?
@
Ping; I will definitely comply with your final decision. This person is also preventing me from doing business.
There are also records of the conversation showing that they repurchased it. In case they claim I tampered with the images, I can also send the direct chat log link.
Because they kept changing the messages. When they were caught, I took the logs and deleted the chat.
https://imgur.com/a/RNtgjvA
I am seeking your assistance.
With my regards.
Also, if you have any doubts about the authenticity of the images, I downloaded the chat log as it was sent. If you request it, I can send you the chat link directly.
@
PingYou're the boss, you have the final say. Let's do whatever needs to be done. I don't want to drag this out any longer.
-pollymydolly
When they ask for a full refund from me, don't you think it's ridiculous that they have to buy the product again from the manufacturer?
I accepted the refund because they took the product back for repair. But do you think it makes sense that they have to buy it again from the manufacturer?
By the way, they say they bought it without a cursor. Let me explain that too. Everything is included in the product. For example, let's say you only need Claude. You can't get it for a lower price than the normal price. You make a single payment and get everything.
The customer's goal is to get a full refund and continue purchasing the product from the manufacturer for a long time. But there's something they're unaware of. Everything is recorded, including the Discord account.
If it weren't for me, they wouldn't even know about the platform.
Knowing this, when I said that if they bought the product again after I returned it, I would report them on the forum and get their account on the platform closed, they got scared of me.
Meanwhile, he admits to buying the product again.
You can see it in the image.
https://imgur.com/a/5Lrq8w6
You're caught red-handed.
I trust in the justice of @
Ping;