Deal Dispute Against | @Brox | $36

[347]

Scammers Profile Link: https://cracked.sh/Brox
Sales Thread: https://cracked.sh/Thread-Supreme-%E2%AD...0-AND-MORE

Amount or Item(s) Scammed: $35.98 (2x NordVPN Upgrade Keys (2 years each))

Screenshots of Communication: https://ibb.co/RT038C2W

Additional Information: Bought 2x NordVPN Upgrade keys a month. Account was working all good but lost subscription almost a week ago. Opened ticket and had to wait 3 days for him to say that supplier refusing to fix or refund. How is it my fault? I paid him for 4 years of NordVPN keys not his supplier. After waiting for another 2 days today he said will refund only 50% and when asked why he straight up threatened if I want 0% instead. His product description clearly says 2 years of upgrade and nothing about losing it after a month. Would have been better if I just bought $2-5 logs instead

Crypto address for a refund(BTC): bc1qqlu0n52f5s2ywjymfms64ljls5d7e44kgl7j57

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[1]

System bot message: @Brox (Brox) has been notified about this dispute via private messages and has 24hours to reply in this thread

 

Taking care of cracked.sh's leechers. Every day.
If you have a question regarding your leeching level, click here.

[1.011]

As outlined in our Terms of Service:

• We reserve the right to modify or discontinue our products or services at any time, with or without notice. We're not liable for any resulting changes or discontinuations.
  

That said, I still offered you a 50% refund as a gesture of goodwill, even though, under normal circumstances, we're not obligated to issue any refund at all.
@Liars @Darkness

 

[347]

Your ToS also says to check each product description for warranty
Product info clearly says that 2 years upgrade and nothing about losing access to it. You should have mentioned that's it carded or whatever it is so buyer knows there is risk of losing the subscription

I know there are always risks but never got seller like you whose product only worked for a month out of 4 years and after that only 50% refund.

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[1.011]

Your ToS also says to check each product description for warranty
Product info clearly says that 2 years upgrade and nothing about losing access to it. You should have mentioned that's it carded or whatever it is so buyer knows there is risk of losing the subscription

I know there are always risks but never got seller like you whose product only worked for a month out of 4 years and after that only 50% refund.

There is no warranty in the product description. This is the full product description: 
Upon purchase, you will receive a NordVPN key that allows you to upgrade your account to premium for 2 years. This key works worldwide and can be activated on both new and existing accounts.  So the standard ToS applies. If you check our other products, they mention a full warranty.

[347]

Your ToS also says to check each product description for warranty
Product info clearly says that 2 years upgrade and nothing about losing access to it. You should have mentioned that's it carded or whatever it is so buyer knows there is risk of losing the subscription

I know there are always risks but never got seller like you whose product only worked for a month out of 4 years and after that only 50% refund.

There is no warranty in the product description. This is the full product description: 
Upon purchase, you will receive a NordVPN key that allows you to upgrade your account to premium for 2 years. This key works worldwide and can be activated on both new and existing accounts.  So the standard ToS applies. If you check our other products, they mention a full warranty.

It is nowhere stated that there is a standard warranty and product specific warranty
It is clearly stated under warranty section:
Our products come with a warranty to ensure customer satisfaction. The duration of the warranty varies by product, so please refer to the product description for specific details.

So where is the customer satisfaction here? Losing 50% for using 1 month out of 4 years? Is this customer satisfaction. Great

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[1.011]

Your ToS also says to check each product description for warranty
Product info clearly says that 2 years upgrade and nothing about losing access to it. You should have mentioned that's it carded or whatever it is so buyer knows there is risk of losing the subscription

I know there are always risks but never got seller like you whose product only worked for a month out of 4 years and after that only 50% refund.

There is no warranty in the product description. This is the full product description: 
Upon purchase, you will receive a NordVPN key that allows you to upgrade your account to premium for 2 years. This key works worldwide and can be activated on both new and existing accounts.  So the standard ToS applies. If you check our other products, they mention a full warranty.

It is nowhere stated that there is a standard warranty and product specific warranty
It is clearly stated under warranty section:
Our products come with a warranty to ensure customer satisfaction. The duration of the warranty varies by product, so please refer to the product description for specific details.

So where is the customer satisfaction here? Losing 50% for using 1 month out of 4 years? Is this customer satisfaction. Great

If no warranty is mentioned in the product description, that means there’s no additional warranty beyond the general terms. That’s standard practice and should be fairly clear.
Also, the product has been discontinued and is no longer available. As stated in our policy:
 

• We reserve the right to modify or discontinue our products or services at any time, with or without notice. We are not liable for any such modifications or discontinuations.
  

---

@Darkness @Liars lemme know how to proceed.

[347]

There is no warranty in the product description. This is the full product description: 
Upon purchase, you will receive a NordVPN key that allows you to upgrade your account to premium for 2 years. This key works worldwide and can be activated on both new and existing accounts.  So the standard ToS applies. If you check our other products, they mention a full warranty.

It is nowhere stated that there is a standard warranty and product specific warranty
It is clearly stated under warranty section:
Our products come with a warranty to ensure customer satisfaction. The duration of the warranty varies by product, so please refer to the product description for specific details.

So where is the customer satisfaction here? Losing 50% for using 1 month out of 4 years? Is this customer satisfaction. Great

If no warranty is mentioned in the product description, that means there’s no additional warranty beyond the general terms. That’s standard practice and should be fairly clear.
Also, the product has been discontinued and is no longer available. As stated in our policy:
 

• We reserve the right to modify or discontinue our products or services at any time, with or without notice. We are not liable for any such modifications or discontinuations.
  

---

@Darkness @Liars lemme know how to proceed.

So it basically means you got 2 warranties for all products you are offering
And whichever warranty you feel like you want to proceed with you make the customer comply with it
Means whichever warranty works in your favor is the one you always go with? You are the first seller who has 2 warranties for his products
Most sellers clearly state it in the TOS or either in their product description
You should have stated in the description that it has no warranty.
Your warranty section says to check product description and product description doesn't say anything as you said above. You are also clearly in the fault for not writing the product description correctly

Also regarding you saying product discountinued I can clearly see it on the website as still available to purchase. Waiting for more people to buy and lose their subscriptions later on? It's been on sale the whole time ever since I opened the ticket a d you saying your SO CALLED SUPPLIER not replacing/refunding
https://ibb.co/S7ybPb3R

You should freaking keep one policy not multiple
Either write in product description or in FAQ
Lastly what you are saying is not written under Warranty it's written under product availability

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