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[26]

I want to publicly warn others about my extremely negative experience with Luxeacc Support. What I went through is unacceptable, and no one else should have to deal with it.
I paid $550 USD for a service that failed within two days. When I reported the issue, I was given a second account — which also did not work. The real problem, however, was the seller’s attitude. The support was dismissive, unhelpful, and completely uninterested in resolving anything.
To make matters worse, during the time the second account failed, I was away on my honeymoon and getting married. I clearly explained this and why I couldn’t immediately test the replacement. Instead of showing even basic understanding or professionalism, the seller ignored this entirely and treated it like it didn’t matter at all.
There was zero compassion, zero flexibility, and zero responsibility taken. It became very clear that once they have your money, they don’t care what happens next.
After two failed accounts and absolutely no meaningful support, it’s obvious that this service is unreliable, unprofessional, and not to be trusted.
If you are considering dealing with Luxeacc Support, avoid them completely. The risks, the losses, and the complete lack of customer care make this a terrible experience that I wouldn’t wish on anyone.

[40]

I want to publicly warn others about my extremely negative experience with Luxeacc Support. What I went through is unacceptable, and no one else should have to deal with it.
I paid $550 USD for a service that failed within two days. When I reported the issue, I was given a second account — which also did not work. The real problem, however, was the seller’s attitude. The support was dismissive, unhelpful, and completely uninterested in resolving anything.
To make matters worse, during the time the second account failed, I was away on my honeymoon and getting married. I clearly explained this and why I couldn’t immediately test the replacement. Instead of showing even basic understanding or professionalism, the seller ignored this entirely and treated it like it didn’t matter at all.
There was zero compassion, zero flexibility, and zero responsibility taken. It became very clear that once they have your money, they don’t care what happens next.
After two failed accounts and absolutely no meaningful support, it’s obvious that this service is unreliable, unprofessional, and not to be trusted.
If you are considering dealing with Luxeacc Support, avoid them completely. The risks, the losses, and the complete lack of customer care make this a terrible experience that I wouldn’t wish on anyone.

Amazing case, and I wonder how someone can spend so much energy on such issues.
Let's look at this from our point of view. Our shop has rules that anyone who wants to do business with us must follow.
We never guarantee the functionality of an account for the entire lifetime of a client. All clients use our accounts for different businesses and purposes, so it would be very bad business to do so. Some of the payments they receive are obviously fraudulent.
In this case, the client purchased two NatWest accounts. He received about 100 GBP on the first account, and then it was dead.
We gave him a discount, and he purchased the second account on November 4th. Everything was fine until the emulator expired on November 28th (client was warned that it's a paid emulator where rent needs to be extended!). We tried to reinstall the account, but were unsuccessful. The client also tried to transfer the account to his own device instead of the emulator, which caused additional problems.
As I mentioned before, we don't offer lifetime warranties. The client preferred to cause reputational damage.
To prove my point, I am publishing the entire conversation below:
1) https://ibb.co/album/HFWQHd
2) https://ibb.co/album/J3dJmf

Sincerely,
Luxeacc



 

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