1) Contact
https://lytetechnology.com/rma-request/
2) Put in a order number using a legit invoice (Request one from eBay or Facebook marketplace)
3) Say computer is not working and they will then offer to send it in for repairs.
4) FTIDV3 (Edit label so it doesn't get sent back to them but a random place)
5) Wait 2 weeks then contact say its lost they will send out a new one or open a claim with carrier just wait for it to finish.