@
Alex
The OP DM’d me, and I responded within one hour. He claims the Cursor account was shared, but the account had full email access. He could change the password, enable 2FA, and modify all security settings. If full control was available, the claim of it being “shared” doesn’t hold.
Regarding YouTube: he purchased the service for 15 USD around two years ago. The method is currently down, and I clearly informed him of that. I offered two options: either wait while the method is being fixed, or use a temporary replacement account in the meantime. A temporary account has already been offered.
I do not understand why a 100% refund is being expected after two years of usage. My terms clearly state a minimum guarantee period of six months per product. Even setting that aside, the service is not abandoned it is under maintenance, and a working temporary solution has already been offered.
From my side, I delivered a fully paid, non-trial Cursor account with full access. He did not secure the account and now claims it was used by someone else while for all you know he used it himself. For YouTube, he used the service for two years, and now a refund is being requested.
I’m trying to understand how the conclusion for a full refund was reached, because based on the facts and the timeline, it doesn’t align.
for cursor issue he has to change account info , and all i can offer is if he keeps up the claim of it being shared i resend a new account and he changes info instantly and for yt either he takes the temporary new account with yt prem rather then on own account or waits
Both of these purchases the payments are 2yrs old [the orignal payment]
the refund doesnt make sense that you use something for 2yrs and then get a full refund just because you claim it is shared
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