SCAM REPORT AGAINST @BUTTERFLYREF | 221€

[17]

@butterflyref?

[283]

Is there any eta for this?

I can't say for sure, I did my job completely and the mistake lies in the crappy support of the store and the client. What I'm doing now is providing free assistance in solving the problem he received.

[17]

Is there any eta for this?

I can't say for sure, I did my job completely and the mistake lies in the crappy support of the store and the client. What I'm doing now is providing free assistance in solving the problem he received.

You say Free assistance? Then why the hell did I pay for the refund if I still didn’t receive it. We can wait for support to answer and hope this will be solved otherwise I want my money back and you can take works fee for your works thanks for understanding

[17]

Got update from support but still no refund could you reply privat I sent you message already @butterflyref

[17]

Fyi still my chargeback didn’t comes, he says he still Working on it

[3.760]

@butterflyref you have till 20th of december to fix user's chargeback.

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[283]

Fyi still my chargeback didn’t comes, he says he still Working on it

https://ibb.co/nsfBYkJJ
https://ibb.co/VYWTT89V
https://ibb.co/v4KTwfr5
https://ibb.co/xtrXVdZV
https://ibb.co/kzW0hpQ
https://ibb.co/RGtGTfrX
https://ibb.co/zhhMqYSd
https://ibb.co/fGnYVCkW
https://ibb.co/nNzp4ykG
https://ibb.co/BKzdPFN1

I disagree with this scam report, as the situation described by the user is incomplete and contains inaccuracies.
The customer did not initially specify that he wanted a refund. Throughout the process, I explained repeatedly that in order to receive a refund, he needed to return the goods himself or continue to make dips with me. The customer received a replacement for the service he paid for. All services offer replacement same as refund.
He only paid after I successfully completed my part of the work, as is the case with any order. Moreover, I was ready to help the customer additionally for free, because I am always loyal to my customers. Despite this, instead of dialogue, he opened a scam report, even though the service was provided in full.
I already had one dispute with another customer before, and in that case I returned the money, as there was indeed a long delay. In the current situation, there were no violations on my part, the customer received exactly what he paid for, and my obligation as a service provider was fulfilled in full.
I am ready to provide evidence and explanations confirming my rightness and the correctness of the service provided.

[17]

This is completely unacceptable. You failed to get me the refund even though I paid your fee. We never agreed that I only get a replacement — our deal was clearly that I receive a refund as well.

As you can see here: https://imgur.com/a/KHfuJ7d
You only told me the “method is dead” after I returned the replacement device. You were the one who told me that I would get the refund once I sent the replacement back. I followed your instructions exactly, but Apple refused to refund me.

In the end, I am left with my original phone that I already bought for €1300, and I also paid your fee for NOTHING.

Here is the proof where I followed everything you told me to do: https://imgur.com/a/UKVLZLp
I did everything correctly, and I clearly wanted the refund — but Apple didn’t refund me. So why did I even pay you before you finished your job?

You also wasted three weeks of my time. You reply only every few days. You told me to give Apple your number, but when they called you, you didn’t even pick up. And now you act like you don’t see the new email from Apple that I received: https://imgur.com/a/oVX3g3E

We had good deals together before, but this has been a very disappointing and unprofessional experience

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What you mean with the last screenshots?? This hasn’t to do with this order as I wanted to do another order with you but I did cancel it as I see what did happens with this order. Please don’t tell me this should be as proofs ?