This patient is writes a second arbitration on me, and the second time misrepresents all facts and words. Below I will provide all the evidence of this.
Our deal was through escrow service, person received a working account and closed the deal. Video proofs will be provided upon request.
Next, a couple days later, after launching HIS advertising campaign, he encounters a blocking from google.
He contacts me, I tell him how to solve the problem and bypass the blocking.
Blocking is removed and he continues to work. But, after some time the payment is returned, and it's really our fault, it's rare, but it happens.
I told the client that this is a warranty case, and we have no problem issuing a replacement. But since the accounts are not available, you will have to wait 2-3 days for a new batch. Client agrees.
Please note that all our communication was conducted in Telegram, and full logs of correspondence I can provide on request.
Then, less than 48 hrs from the moment I agreed with the buyer about the replacement, he starts to write me that 2 days are almost gone, began to demand a replacement now, and in general I ignore him.
I'm a little shocked, I explain to him that it seems I did not violate any deadlines, I'm alive and did not forget about anyone. I told you it would take up to 3 days. I'am waiting for accounts, and ready to send soon, to which the buyer responds OK.
Another ~12 hours pass, I have a ready account, I contact the person and inform that the replacement is ready, and send it. He acknowledges receipt and the matter is closed.
After some time the most interesting thing starts.
I unsuspecting go to the forum, and I see that I am blocked with the mark Scam, no sections of the forum do not open and I can not even understand what the reason is.
Then with the help of moderator Darkness I find out that at the moment when a person wrote to me in Telegram less than 48 hrs and demanded a replacement, he opened arbitration on me.
Where he stated his version of the fact that I broke all the promises, promised terms, ignored him and in general a bad person.
I read this message and do not understand what is happening, because we only agreed that the replacement will have to wait up to 3 days, and the client himself agreed to these conditions.
About this arbitration, he did not notify me in telegram neither at the time of writing, not after getting replaced, and I do not know that there is a proceeding. I had to have a long conversation with the moderator and discount the evidence.
Eventually the ban was lifted.
But after a couple of days we are already smoothly go to the 2nd act of this performance.
Let's go through what we have.
Fact #1: Person was given a fully working and active account, it is checked personally by me before sending. Proof and screenshots below (For each account is recorded video with the moment of transfer from beginning to end, these are screenshots from the video. Full video can be provided upon request)
Fact #2: I don't know what he was hoping for before he said this, but the buyer is lying about not touching the account. The account was banned after creating a new ad campaign. Proof and screenshots below.
Fact #3: Buyer's ad campaign was set up in such a crooked way that he would have gotten banned on any account 100% of the time.
Explanation. The customer created a campaign in the account (which of course he did not touch), and inserted a link (airunited.info) that stupidly redirects to the main website (same site as the first account), without any attempt to hide it. And anyone who understands how the campaign check algorithm works will tell you that direct redirects are forbidden by Google rules and all other serious advertising platforms and are punishable by a ban. Fools use paid cloaking services for this trick, or develop their own solutions and still sometimes face bans. But our unicum decides that he can fool Google's moderators and Google Ai Bots for campaign verification with a simple 302 redirect. I'll give you a standing ovation!
Fact #4: Account description states that we are not responsible for user actions, bans after campaign creation and other problems, and there is no replacement for such an account. The accounts are for people who have experience with the advertising platform and who will not kill the account with idiotic actions like our patient.
Fact #5: Our honest client said I only started doing something after the first complaint on the forum. But we both know (and it shows in the correspondence) that I only found out about the claim after I handed over the replacement within the agreed time frame. This is absurd, and it had no bearing on my decision. We have been in business for a long time, we have hundreds of customers, and this is the first time we have faced such accusations.
I also ask you to pay attention to how a person communicates, and goes to insults.
Although, from my side there was business communication, and even after his 'rotten' deed with arbitration and lying in it was revealed, I did not allow myself such a thing.
I also wanted to know how the administration treats obvious lies in the second arbitration in a row? I have provided screenshots and can provide video to refute his words.
It turns out that the person is trying to mislead you, too, when considering the arbitration and making a decision, with the purpose of material gain. Is this punishable in any way?
Do it dear John Gartner, you have to take responsibility for what you say
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