1) Get a sonos serial
2) contact live chat, explain to them that your speaker is not working.
3) they will organise an exchange, you send them your device to them first.
4) because you do not have the device with you, you will have to FTID it, use a boxer if you dont know what to do.
5) Contact them after 2 weeks explaining where your replacement device is.
6) they will tell you it is lost in transit and will send you a replacement free of charge.
7) You can keep or flip the item up to you..
2) contact live chat, explain to them that your speaker is not working.
3) they will organise an exchange, you send them your device to them first.
4) because you do not have the device with you, you will have to FTID it, use a boxer if you dont know what to do.
5) Contact them after 2 weeks explaining where your replacement device is.
6) they will tell you it is lost in transit and will send you a replacement free of charge.
7) You can keep or flip the item up to you..
![[Image: 4Ev9Kma.png]](https://i.imgur.com/4Ev9Kma.png)