16 September, 2024 - 06:15 PM
First, regarding the email issue, I’ve been clear that the organization controlling the original email addresses has caused the problem, which is entirely out of my control. This is a common occurrence with organizational emails, and providing new emails is the standard solution, which other customers have accepted without issue.
Second, I’m offering to replace the accounts entirely, which would solve the problem within 2 minutes. I cannot predict future issues with organizational emails beyond my control, but with new personal emails, I can ensure smooth service, just as I have done for many other clients.
As for the timing concerns, I have made every effort to respond promptly and professionally, despite occasional delays due to a shortage of panels, which I openly communicated. However, I have no reason to ‘ghost’ any client; I’ve always been transparent and have even gone as far as offering to create and manage three new accounts for you.
Finally, regarding your request for a refund: after several months of use, a refund is not feasible. You’ve already received and used the service, and I’m willing to resolve the issue by providing replacements. A refund after this amount of usage would be unreasonable and goes against my terms.
I’m still open to resolving this matter by providing three new accounts or reactivating your service. This is the most practical and fair solution for both parties.
Second, I’m offering to replace the accounts entirely, which would solve the problem within 2 minutes. I cannot predict future issues with organizational emails beyond my control, but with new personal emails, I can ensure smooth service, just as I have done for many other clients.
As for the timing concerns, I have made every effort to respond promptly and professionally, despite occasional delays due to a shortage of panels, which I openly communicated. However, I have no reason to ‘ghost’ any client; I’ve always been transparent and have even gone as far as offering to create and manage three new accounts for you.
Finally, regarding your request for a refund: after several months of use, a refund is not feasible. You’ve already received and used the service, and I’m willing to resolve the issue by providing replacements. A refund after this amount of usage would be unreasonable and goes against my terms.
I’m still open to resolving this matter by providing three new accounts or reactivating your service. This is the most practical and fair solution for both parties.
