Report against: @SonicRefs

[17]

everything was not addressed ,i showed u proofs of all ur false assurances and ur not able to address it here and show proofs,u just trying to delay it just puting blame on me.so please stop lies and u clearly know about ur mistake and please refund my amount back

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i request @Alex to look all my proofs as i have posted this dispute 10 days ago.here @SonicRefs clearly trying to escape to give refund to me

[362]

Everything was addressed in the past posts nobody is attempting to delay any processes, I debunked everything you addressed and you are simply being ignorant to the fact that you don’t have a leg to stand on here.

You are not eligible for a refund and I won’t readdress topics I discussed already, it’s a waste of my time

We won’t be tolerating your attempt to blame us for your ignorance

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[17]

u still didn't answered my questions:
i received the account on jan 20th and i noticed in top notification of wise that it's still under review,when i asked about this ur worker said its due to linked bank was deleted and  there will be no issues and i believed it without asking any more questions about it (https://ibb.co/677gxLpN), and later i also noticed verification was failed 2 times while creating an  account (https://ibb.co/6RjzyNwd  ) so why cant be the reason that there is wise notification of "still reviewing the account"? 
and i have clearly asked him what i can do with iban and he said it receive international transfers (https://ibb.co/LwTKBw3) 
so waited for 15 days whether the notification will be removed from wise or not since its not removed i tried to international transfer small amount to check it receive amount on feb 5th and got email from wise it was temporarily restricted (https://ibb.co/4RcStqrh)  and then later it closed the account.but given me chance to appeal
then i went for appeal and wise asked me to provide docs for verification and ur worker provide the docs of selfie with wise number(ai generated) which wise rejected and asked to take new photo of docs and submit (https://ibb.co/fVnpPfzk) and when i asked about it he stopped replying to my message and then after 2 days i messaged u about this and when u ask about this in wise group he messaging me in the group that i flagged the account,since he clearly said that i can able to do international transfer to that iban, sending small amount check how can i flagged myself?
and moreover clearly said he is using real human not fullz so when wise asked to take new photo of docs and submit why he stopped replying to my message?
and in ur sales page (https://ibb.co/q3gNhFxf) it clearly mentioned that u provide 1 month static proxy and phone number  but i got none and i bought on my own,and most importantly account safety guide can u show me where and when do u provide account safety guide and ur worker taken $22 for $20 iban verification but in ur sales page it mentioned $20 deposit included but he added the $20 and immediately transferred to his 
account (https://ibb.co/xtF9D68G) before delivering it to me so where did i get the $20 deposit in the given wise account?

u just trying to avoid to answer this question just putting a simple blame of ignorance and deliberately trying to avoid refund to me.all these clearly proves that u just trying to scam me and avoid full refund

[362]

The "failed" verifications were prior to it passing, just needed rescan of documents. If the account was failed verification like you claim then they wouldn't have issued a VCC nor the IBAN. Those features are only available for accounts that are successfully created.

Yes I told you that IBAN is for recieving international transfered, that is what the feature is, a simple google look up will tell you what IBAN stands for, and what it offers.

"i tried to international transfer small amount",  I notice you keep refering to the word "small" as if it means anything in this situation. Transaction size can be a factor in risk detection/suspicious activity however there are dozens of other factors which could have, and did flag your transaction. 

"and then later it closed the account", Thank you for admitting that the account was closed PRIOR to contacting us. This was not a rekyc nor was it a traditional reverification. The account was already closed as admitted by the client. I am not a wise employee, nor do I work on already fully closed accounts. Prior to contacting regarding this matter the account was already closed, therefor it was already flagged by the client, and out of everybodys hands. Also note, the account closure was over 2 weeks post delivery, meaning if it was a issue on my end the account would have been closed before delivery, and if we are being generous we can say at delivery, which it wasn't either way, it was closed 2 weeks after delivery after he account was fully secured, and used by the client, directly linking the closure to the clients activity and not in relation to anything with us.

In regards to the claim regarding to the static proxy and phone number where the client attached a image of the site page (https://ibb.co/q3gNhFxf)

This website/store/product description that the client took a picture of was weeks/month post sale, the website in the screenshot was not even launched during the date of the sale, product prices, description, criteria, etc... the whole package which he was referring to was non existant during the time of the sale. Therefor we are not held accountable to that as it was nonexistant at the time, the client is taking screenshots of unrelated pages, blaming us for his own faults, and simply trying to make himself seem like he got done wrong when he simply is ignorant.

In regards to "account safety guide", As mentioned earlier... We are not mentors, we are not teachers, we are not responsible for teaching you how to use, maintain, or operate the product that YOU requested, do you walk into a grocery store, ask the clerk for a food item, then buy the food you requested and go about your day then come back after you ate it yelling at the clerk because you didn't like the taste? No your not. We aren't mentors, and you picked the product yourself. You got the account flagged on your own and it's a fact you did no research of your own, then after you created issues on the account you try to put the blame on us.

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Here is proof that the account is IBAN activated, VCC activated, and the account was in perfect standing on delivery.

https://ibb.co/nq1Lm7mC

Not only does that screenshot display the account with full features activated, it also shows the clients vouch explicitly saying "yes im satisfied". Those screenshots of IBAN an VCC being activated were also provided by the CLIENT after delivery. There is no room to come after us now or say you are unsatisfied. Any mention regarding any issues with the account you are claiming now regarding anything at all are all simply to make us look bad and put the blame of YOUR usage on us, clearly after delivery you were satisfied after you fully checked the account. 

One google search and you can see what IBAN means, what I simply relayed to you: https://ibb.co/fVfn8zhX

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You broke countless wise TOS, and the law, then YOUR usage caused the account to be closed. I can list countless terms you broke but that would simply waste my time, I'll list a couple which you directly broke:

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1. https://ibb.co/GvCknjVh
2. https://ibb.co/bMT75Msb
3. https://ibb.co/pBntFsMq
4. https://ibb.co/dskPTGPc
5. https://ibb.co/nqyXF5mt
6. https://ibb.co/FkFZNPnx
False identity (Clause 2)
Unauthorized ownership (Clause 1)
AML breach (Clause 4)
Suspicious activity (Clause 3)


I can go on.

At the end of the day the customer vouched, was satisfied, and sent screenshots of the account fully functional and active upon delivery.

The customer flagged and closed the account on their own, and once the account was entirely closed reached out to us thinking we are some sort of savior of their sins. We are not.

We are not responsible for the customers ignorance and neglegance.

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[17]

first i need to clarify that the account was not fully closed before contacting u or ur worker,it was temporarily restricted on feb 5th which i clearly stated to u and ur worker multiple times,i said clearly at first it was temporarily restricted then later it was closed,
here is the screenshot that temporarily restricted on feb 5th:
https://ibb.co/4RcStqrh

and i contacted ur worker on feb 5th only saying the account was freezed after sending small amount
 https://ibb.co/h1MG0cJb
 and when wise rejected since he sent ai wise number selfie (which clearly was shows ai generated as paper holding on left corner is in front of card and other corner at back of card) wise rejected the docs and asked to take new photo and submit 
https://ibb.co/fVnpPfzk

and i sent him message regarding it to him and he stopped replying to my message,here is the screenshot:
https://ibb.co/jvHscXrB

and then wise decide to close the account,here is the screenshot:https://ibb.co/39kzQmvq

and i messaged u regarding ur worker non response and u said u will talk to him asap here is the screenshot:
https://ibb.co/rfd5hjTk

and ur saying that i didn't see ur website first ,then when i said to u that i didn't purchase from u as middleman and u did not mentioned about worker before sending payment to u,u sent me screenshot of terms of service,here is the screenshot of that message:
https://ibb.co/N2hV2myt

u can edit and add/remove any content in ur website but when i check ur wise service in ur website it did not mentioned anywhere of "worker" normally most people check service description not terms,u should have mentioned before payment that u use worker

and u said u provided fully verified no issues wise account.then why in wise notification it shows we're still reviewing ur information so long even if it shows iban and vcc? when i questioned about this on jan 20th while receiving the account u people said everything was clear that's why i ban and vcc shows and if it asks any verification u people do it as many times as i needed and clearly mentioned with this iban i can receive international payments
here is the screenshots  https://ibb.co/677gxLpN
https://ibb.co/LwTKBw3
since i believed ur words i vouched u when i received the account and didn't ask much about proxy,phone number and safeguide (as i already asked about it to receive amount to iban) and even though i noticed $20 deposited was withdrawn immediately i ignored it as small amount.as my main focus was to add funds into the wise account and use it but u people tried to scam me in all ways and when wise asked to take new photo of docs ur worker stopped replying message when needed and u avoiding responsibility just trying to act middleman between ur worker and me

[362]

scam me in all ways? how delusional you are for thinking i would risk my whole service over such small amount. THERE IS NO SCAM HERE!!

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